Business Insurance & Customer Complaints Procedure

Business Insurance Details

Provider: Simply Business
Public Liability Indemnity Limit: £10,000,000
Employers’ Liability Indemnity Limit (if applicable): £10,000,000
Professional Indemnity Limit (if applicable): £250,000

We maintain comprehensive insurance cover to protect our customers, staff, and business operations. Evidence of cover can be provided on request.

Customer Feedback & Complaints Procedure

We are committed to delivering a high standard of service. Your feedback helps us improve, and we take complaints seriously.

1. Giving Feedback

  • You can share your feedback by phone, email, or in writing.

  • Positive feedback is passed on to our team, and constructive feedback is reviewed to improve our service.

2. Making a Complaint

If you are unhappy with any aspect of our work, please contact us directly:

  • Email: [Your Email Address]

  • Phone: [Your Phone Number]

  • Address: [Your Business Address]

3. How We Handle Complaints

  • We will acknowledge your complaint within 5 working days.

  • A full investigation will be carried out.

  • We aim to provide a formal written response within 20 working days.

  • If the issue is complex, we will keep you updated on progress.

4. Escalation

If you are not satisfied with our final response, you may escalate your complaint to:

We will fully cooperate with any third-party dispute resolution process.