What to Include in Your Commercial Electrical Maintenance Contract
If you manage a business premises, ensuring your electrical systems are regularly maintained is essential—not just for safety, but for legal compliance and operational continuity. A professionally written electrical maintenance commercial contract outlines the responsibilities, frequency, and scope of work, giving you peace of mind that your systems are safe, compliant, and efficient.
In this guide, we’ll cover what to include in a commercial electrical maintenance agreement, highlighting the key elements of a business electrical service contract that every organisation should consider.
Why a Maintenance Contract Is Essential
Electrical systems degrade over time. Without proactive servicing, businesses risk equipment failure, fire hazards, and non-compliance with UK safety regulations like the Electricity at Work Regulations 1989. A tailored maintenance contract ensures your systems are inspected regularly, faults are caught early, and your business remains protected from unnecessary downtime or liability.
Key Elements of a Business Electrical Service Contract
1. Scope of Services
Your contract should clearly define what’s covered. This typically includes:
Fixed wiring inspections (EICRs)
Emergency lighting systems
Fire alarms and smoke detection
Distribution boards and circuit protection
PAT testing for portable appliances
Structured data cabling and backup systems
Defining the scope ensures there are no grey areas around responsibilities and service expectations.
2. Service Frequency
Not all electrical systems require the same maintenance schedule. The contract should outline when and how often each task will be completed. For instance:
An EICR is typically required every 5 years, though some higher-risk environments need more frequent checks. Emergency lighting should be tested monthly with an annual 3-hour duration test, while PAT testing might be annual, depending on equipment usage.
Service frequency should be tailored to your building type, risk level, and industry regulations.
3. Emergency Callout Response Times
Electrical issues can happen outside of normal business hours. Your contract should detail the availability and expected response time for emergency callouts.
For example, some contractors guarantee same-day attendance or a 4-hour response window for critical faults. This section should also include escalation procedures and any premium charges for out-of-hours service.
4. Compliance and Certification
Maintenance isn't just about keeping the lights on—it’s about ensuring your business complies with legislation. Each visit should generate appropriate documentation:
Electrical Installation Condition Reports (EICRs)
Emergency lighting logbook updates
PAT testing certificates
Service records for insurers and auditors
All work should be carried out by qualified electricians, ideally registered with NICEIC or a similar accreditation body.
5. Reporting and Record Keeping
Every visit should result in a report detailing what was checked, any faults identified, and recommended remedial action. This section of the contract may also outline digital record-keeping options and whether you’ll receive a maintenance log, cloud-based access to certificates, or printed documentation for on-site records.
Accurate record keeping not only supports insurance claims and audits but also helps plan future upgrades or replacements.
6. Health & Safety Protocols
The contract should outline how health and safety will be managed during any on-site work. That includes carrying out risk assessments, adhering to UK electrical safety standards, and ensuring all work areas are left safe and tidy. If your premises have specific safety requirements (e.g. for food production or healthcare), make sure these are referenced.
7. Contract Duration and Termination
The contract should specify its duration, typically one to three years, and include clauses for renewal or early termination. Look for:
Minimum contract length
Notice period required for cancellation
Conditions that may lead to termination by either party
Working with the Right Electrical Maintenance Provider
Not all contractors are the same. A good provider will take the time to understand your building’s needs and customise a solution. They should be experienced with commercial environments, hold relevant certifications, and offer responsive support.
At Carter’s Electrical Services, we deliver tailored electrical maintenance contracts for offices, retail premises, industrial units, and other commercial properties. Our team of qualified professionals ensures your systems are compliant, safe, and operating at their best.
📞 Contact us today to discuss a bespoke maintenance plan for your business.
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A good contract includes the scope of services, testing schedules, emergency response details, documentation, and terms for contract renewal—all tailored to your specific property.
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That depends on your environment. EICRs are usually required every 5 years, while emergency lighting and PAT testing may be carried out more frequently.
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Often yes, but you should confirm response times and any additional costs. Some providers offer priority callout service to contracted clients.
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Absolutely. Maintenance records and certification are often required for insurance validation and health & safety inspections.
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Yes. A good contractor will build your contract around your premises, usage, risk profile, and compliance requirements.